I used a coupon code will that make my processing time slower? If a coupon was applied, due to influx in orders your processing times maybe longer.

I chose priority shipping. Doesn’t that mean my order will come faster? No, Depending on when you checked out:  For example, is it a Holiday; If a coupon code was applied; or if your order was placed on a a weekend your processing times could differ.  Once your items have been shipped, your shipping speed will be applied by the mail carrier and option you chose at checkout.

ANY CUSTOMS FEES THAT ARRISE ONCE IT REACHES YOUR COUNTRIES POSTAL OFFICE WE ARE NOT RESPONSIBLE FOR.

My product arrived broken. What can I do?

All AZA Apothecary products are packed with the utmost care: therefore, AZA Apothecary is not responsible for mishandling of product by the shipping carrier.

If a product arrives broken you must contact your local mail carrier and file a claim with your tracking number.

Once we ship your order and it has been scanned and confirmed to be in possession of the mail carrier we are no longer liable for the package.

We cannot issue refunds or be held liable for missing packages.

We are not responsible for delivery delays due to inclement weather; if a package is not able to be delivered due to address errors; or other unforeseen shipping courier related delays.

Upon checking out you agree to these terms.